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WebIf Firefox is not automatically starting LockDown Browser when you click on the Launch LockDown Browser button, or another app is opening, you may have the wrong application designated. Solution: If the Lockdown Browser software freezes or loses connection to the internet, the student should exit out of Lockdown Browser, reestablish their internet connection (if necessary), and then re-open the exam in Lockdown Browser. Launch Respondus manually from the list of applications on your computer. WebRESPONDUS LOCKDOWN BROWSER Connectivity issues can cause Respondus LockDown Browser to freeze while you take your exam. This is easy to use. There is no workaround for this problem. To fix the issue, the instructor needs to access the Respondus Lockdown Browser dashboard in D2L Brightspace. Cause: You are not using LockDown Browser and most probably using a regular browser (e.g. LockDown Browser offers to close the program but is unable to, so the LockDown Browser closes. They will be able to finish and theirexam will be marked as late. The student can click on any of the websites or applications to view the details. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser. use comma for multiple categories exg. IE should be reset to default security levels, and the exam should be tried again. 2. Or, close LockDown Browser and then close the blocked program before restarting. WebLockDown Browser also blocks hundreds of common and advanced methods of digital cheating, such as the use of Virtual Machines, remote desktops, screensharing, instant messaging, screen recording, keystroke combinations, launching applications with timers/alerts, browser cache exploits and much more. It's as simple as that. If you use a wireless, USB modem, laptop connect card, or mobile hotspot connection during an exam, you are more likely to run into problems due to dropped/interrupted connections to the Canvas server. Basically, LockDown Browser provides a custom interface for the Internet Explorer (Windows) or Safari (Mac) browsers that are already installed. If the time limit is exceeded, the attemptwill get marked as late but the student will still be able to finish. This is very user-friendly. screen capture, instant messaging), choose Yes or kill application when prompted. In other words, it locks the whole computer down to ensure that students cant look at notes or use Google to find answers. Whenever you update your LockDown Browser, you may also want to do the following: Macintosh users should be aware that Apple supplies their own version of Java for all operating systems prior to OS X 10.7 Lion. ASU uses two separate URLs to access Canvas. Anything higher and JavaScript cannot be ran and cookies wont be sent or received causing login and test taking errors. If you attempt to use the browser to access additional course content,like lecture notes or worksheets, it may cause the program to encountera problem and freeze or close. 1ua}T32$P0zq\OgR}+vfgaFAG"UmaTjb#z;jL'P.E{"r =j 1. The browser can do nothing about another person in the room, another device, or indeed just plain old paper cheat sheets. Must have a compatible LMS integration. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. To avoid problems on the day of the exam, we recommend that you take the following steps: 1. Shares properties with Safari if on a Mac. Usually, this comes from configuration issues with the underlying Internet Explorer browser components. When a new version of LockDown Browser becomes available, the system will prompt you to update your installation of the software. The educator can track the student's activity and progress during the exam. Instructions on updating Lockdown Browser can be found on the Respondus help website. The interface is simple and straightforward. Instruct studentstouse the best internet connection available to them, usinga private wired or wireless connection whenever possible and avoiding public wifi or a cellular network if they can. From the incognito browser you can delete the offending extension. If it doesn't crash then an extension is likely the issue. These include: screen capture messaging screen-sharing network monitors Anita Kinser Maradiaga Navigate to the Lockdown Browser download page on your website. WebIf Firefox is not automatically starting LockDown Browser when you click on the Launch LockDown Browser button, or another app is opening, you may have the wrong application designated. If you are getting an error when you attempt to open the LockDown Browser that says You may not have the appropriate permissions to access the item, it may be an issue with the permissions on your system or antivirus software. This is a very functional program. After that Cause #2:You are accessing the exam through a "reminder" notification or a link on a course calendar, Resolution:It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area, More possible causes and their resolutions are descried in this article, Cause: You temporary lost connection with the Respondus Servers and the page didn't load successfully. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. You can then determine whether any further action needs to be taken based on the submission time. You will need to restart the LockDown Browser. "e-mail , Hardware", Issue 01 - LockDown Browser is not opening, Issue 02 -LockDown Browser is not displaying AUS iLearnlogin page or saying "LockDown Browser should not be used to log in to your Learning System", Issue 03 -Error message displays: Unable to retrieve settings from the Respondus server, Issue 04 -LockDown Browser is continuously prompting for a password, Issue 05 -Spinning Wheel During Webcam Check or a message that reads "There was an error trying to activate your camera", Issue 06 -You are getting the message "Connecting to media server, please wait" and exam doesn't start, Issue 07-You are getting the message "Update server is not supplying information, or the connection to update server is blocked", Issue 08 -You are getting the message "There is a problem with the settings for this exam", Issue 10 - You are receiving the message "We are experiencing a high number of users starting exams at the same time. If you have not started the exam, close the browser and address the security pop-up windows. All cookies are cleared you end browsing session. This is because the Canvas server is more bandwidth intensive (especially during exams) than normal Internet surfing. In other words, it locks the whole computer down to ensure that students cant look at notes or use Google to find answers. If you have an issue with an exam and need assistance, please open a ticket at https://helpdesk.mghihp.edu or call the Helpdesk at(617) 724-7910. eY8IAze;!tq64cPuPM If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. If you want to use this article or images on your website or blog, please contact us. WebSolution. Follow instructions in this article, Cause #1:LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam. Contact the, When you start running the installer and get to the large button, Go to the folder you extracted the files and run. They cannot run New Quizzes directly from the Respondus desktop application (see next page). Om Mac:You may need to manually grant LockDown Browser permission to access your camera and microphone. Navigate to the Lockdown Browser download page on your website. Respondus then closes automatically. a fully automated online proctoring solution that adds webcam technology to LockDown Browser. If this occurs, restart your computer by powering it off, then power it back on, and then navigate back to your exam using LockDown Browser to continue. Navigate to the Lockdown Browser download page on your website. Once the instructor opens the LockDown Browser Dashboard for the course, the problem will typically be resolved. Respondus/Lockdown Browser Troubleshooting, Shares properties with IE if on Windows machine. This typically happens with the following programs: Dell Dock. Then navigate to the quiz (New Quizzes), follow the prompt to open Respondus, and they should be able to view the start page for the Quiz. If it doesn't crash then an extension is likely the issue. This exam exit will be logged and available for you to review in the Lockdown Browser dashboard under the Review Early Exits section. Students attempting to access New Quizzes (formerly Quizzes.Next) from their Respondus desktop application (if already downloaded and installed), will receive this error if their Respondus Browser has not been updated to the latest version. LockDown Browser is a custom browser that locks down the testing environment within a learning management system. This will help ensure that students are informed if they lose internet connection, since an internet connection is required to load the next page.

Then they will use Chrome or FireFox to navigate back to their quiz and launch Respondus from there. If the issue you are currently experiencing is not listed here, please contact the ASU Experience Center, which is available 24/7. On the the confirmation screen, select 'Close the Browser': In most cases, as long as the time has not expired, it should let you back into the exam. 3. How to Download & Install LockDown Browser on Windows PC Here are the steps to download and install Lockdown Browser from your website on a Windows PC or a Mac: 1. This is a web application for help educators monitor student, their online activity on exams. LockDown Browser does not save any cookies from your browsing history to your device's internal storage. The browser can do nothing about another person in the room, another device, or indeed just plain old paper cheat sheets. Open a web browser on your computer. LockDown Browser is very reliable, not freeze. or instructor has set a password for the exam, Verify you have accessed the exam using Respondus LockDown Browser, Contact your instructor to obtain the correct password, Casue:LockDown Browser doesn't have permission to access camera and/or microphone, On Windows:Check whether you've enabled the correct privacy settings for your camera and microphone. However, if you have set your late behavior to either "Prevent the student from making further changes" or "Allow the student to continue working, but automatically score the attempt as zero after an extended deadline", you can grant additional time in one of two ways. They will not be able to launch the quiz straight from the Respondus desktop application. Overall, LockDown Browser download Windows is an excellent program that is easy to use and very reliable. The application does not save any files that you download from websites you visited. Problem: When launching Lockdown Browser, students get a message saying There is a problem with the LockDown Browser settings for this exam. In the window that opens, select Delete Personal Settings and then click on the Reset button. Click the (Mac) or (Windows) button at the top to open the app settings. Some programs like the Dell Dock and Google Toolbar run as a background process on your computer and will have to be shutdown before you can proceed in the LockDown Browser. Go to the official download page on your website. WebLockDown Browser also blocks hundreds of common and advanced methods of digital cheating, such as the use of Virtual Machines, remote desktops, screensharing, instant messaging, screen recording, keystroke combinations, launching applications with timers/alerts, browser cache exploits and much more. endstream endobj 166 0 obj <>stream The app is easy to use and includes online support from Atomic Learning.

If you are having problems installing LockDown Browser on a Windows system, we recommend the following additional steps: Logging in as a non-administrator and then using Run as Administrator may not set the correct permissions. The main screen displays the list of websites and applications. You can also click on the Open Menu icon, then select Settings". See this article for more details. LockDown Browser aims explicitly to prevent digital cheating. After that The most common causes of Internet Explorer crashes like this are toolbars, add-ons, or Browser Helper Objects. On the the confirmation screen, select 'Close the Browser': Try starting Chrome in incognito mode. If there is an error, a button saying Fix It will appear next to the quiz. Simply click the Fix It button to resolve the issue. LockDown Browsers name says it all: it "locks down" the browser on a computer or tablet. Used at over 2000 higher educational institutions, LockDown Browser is the gold standard for securing online exams in classrooms or proctored environments. WebThe LockDown Browser is programmed to detect when conflicting programs are still running and will request that you close these programs. However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam. Find out how to download and use it on this website. Assessments are displayed full-screen and cannot be minimized, Browser menu and toolbar options are removed, except for Back, Forward, Refresh and Stop, Prevents access to other applications including messaging, screen-sharing, virtual machines, and remote desktops, Printing and screen capture functions are disabled, Copying and pasting anything to or from an assessment is prevented, Right-click menu options, function keys, keyboard shortcuts and task switching are disabled, An assessment cannot be exited until the student submits it for grading, Assessments that are set up for use with LockDown Browser cannot be accessed with other browsers.