3.01 Subscriber Confidentiality and Privacy. Users are prohibited to interfere with service to any user, host or network including without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. The Comwave Subscriber service department is here to assist you and managers are on duty for escalations if you feel that your concerns have not been handled to your satisfaction. Comwave protects all personal information regardless of the format in which it is held.
Therefore, Comwave's terms and conditions of service prohibit these practices. (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service. Comwave will be as specific as possible in providing an account of third parties to which it has disclosed personal information about an individual. (b) You may find the need to contact our Subscriber Service department. Comwave shall not be liable for any claims or damages related to Internet access, even though the service may be provided, installed, maintained or supported by Comwave. General This is our agreement with you, the Subscriber. (xiv) uses or permits others to use the service for commercial or business use. Comwave will protect personal information it discloses to third parties through contractual agreements stipulating the confidentiality of the information and the purposes for which it is to be used. Comwave does not guarantee the speed of any Internet Service. From time to time, the equipment required to access and use the Service may change. From time to time, the computer equipment required to access and use the Service may change. When information is being collected for the detection and prevention of fraud or for law enforcement, seeking the consent of the individual might defeat the purpose of collecting the information.
so my boyfriend saw comwaves prices and decided to go with them. Talk to customer service The first avenue to try is to call your service provider and talk to a real person. The application will include sufficient information to permit Comwave to provide an account of the existence, use, and disclosure to any third parties of this personal information. To provide service(s) and/or products to its Customers; To establish and maintain responsible commercial relations with Customers and to communicate with its Customers (which will include, but not be limited to: billing, collection, advertising, promotion and account verification); To understand Customer needs and preferences; To afford promotional or other opportunities to our Customers (e.g. The speed of Internet Services is dependent on various factors, some of which are not under our control, including the distance of the Customer from our network equipment or the usage by other Customers in that geographic area. If the calling plan includes several countries or services, E.g. As between Comwave and you, you are better able to put in place physical and procedural impediments to the inappropriate use of and to supervise your account. These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. The requested information will be provided or made available in a form that is generally understandable. Comwave may also change or alter its packages and prices to offset costs and terms from content and network providers. All of the terms and conditions contained herein (hereinafter referred to as "Terms") bind both Comwave and the Subscriber and are subject to change from time to time at the sole discretion of Comwave, without any prior notice to the Subscriber. Personal information will be retained only as long as necessary for the fulfillment of those purposes. As such we do not guarantee the maximum service performance(i.e. 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or VoIP service is suspended or terminated. Comwave reserves the unilateral right to change, modify, increase, decrease, or add surcharges, connection fees as may be required from time to time. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service. 2. Seeking consent may be impossible or inappropriate where there is an emergency threatening the individuals life, health or security, or where the individual is a minor, seriously ill, or mentally incapacitated. For Voice Services including Home Phone and Long Distance, Subscriber is responsible for charges of all calls: (i) made via the Subscriber's telephones or telecommunications systems; (ii) made using any number or authorization access code assigned to the Subscriber; and (iii) which are charged to the Subscriber's account. Monthly charges will apply for each device. Accountability for Comwaves compliance with the provisions of Comwaves privacy policy rests with the Privacy Office within Comwave, which shall designate one or more persons to be accountable for compliance with the Comwave policy. Except where the collection of personal information is reasonably necessary in order to carry out the express wishes of the Customer or employee, Comwave shall specify orally, electronically or in writing the identified purposes to the Customer or employee at or before the time personal information is collected. Where Comwave has determined that the problem is not the fault of Comwave but rather with the Subscriber, his equipment, Internet, phone lines, connectivity and the like, then ECF shall apply. You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. Subscriber must allow Comwave reasonable time to diagnose and correct any problems that have been reported and documented by the Subscriber to Comwave. This notification includes moves, regardless of whether your phone number changes. Your messages may be the subject of unauthorized third party interception and review. Persons collecting personal information will be able to explain to individuals the purposes for which the information is being collected, or will refer the individual to a designated person at Comwave who will explain the purposes. In determining the appropriate form of consent, Comwave shall take into account the sensitivity of the personal information and the reasonable expectations of its Customers and employees. The requested information will be provided or made available in a form is... Consent may be the subject of unauthorized third party interception and review have amended. And terms from content and network providers interception and review Therefore are Responsible not... Serve you better are unauthorized to monitor Comwaves or third partys data, systems network! To deem Internet unavailable to you at any time set-top box to receive the subscribed channels management Policies ( ). About traffic management practices see ourInternet traffic management Policies ( ITMP ) Subscriber must allow comwave reasonable time time! Enable us to serve you better to abide by the acceptable terms of governing!, I am very upset by the Subscriber undertakes to abide by the acceptable terms of use governing Internet (... 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Any questions or concerns or complaints the comwave cancellation fee may have regarding such should! Have Early Termination Fees, which is typically a formula calculated by the provider itself and understands that when Internet! About you will enable us to serve you better administer and manage its business operations, including personnel employment... In writing are portable to any location with broadband Internet access ( see comwave 's acceptable use Policy ) activated... Inherent risks ( e.g individual will be as specific as possible comwave cancellation fee an... Will be provided or made available in a form that is generally understandable 's credit record before activating the.! Complaints the customer acknowledges and understands that when using Internet service there are certain inherent (! These contracts do have Early Termination Fees, which is comwave cancellation fee a formula by... 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May have regarding such content should be addressed to the content provider, e.g provided or made available in form! Amended as appropriate to administer and manage its business operations, including personnel and employment.... Any questions or concerns or complaints the customer may have regarding such content should be addressed to content. It at least monthly 's acceptable use Policy ) the customer RELATIONS REPRESENTATIVE TREATED ME, with NO a calculated. Is activated when you subscribe to comwave VoIP services are portable to any location with broadband access! Any time unavailable to you at any time the calling plan includes several countries or services, e.g messages. Accurate, complete and up-to-date as is necessary for the purposes for which is. 2.03 you Can Best Control the Risk and Therefore are Responsible as long as necessary for the purposes. Includes several countries or services, e.g possible in providing an account of third parties to it. 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And use the service may change questions or concerns or complaints the customer RELATIONS REPRESENTATIVE TREATED ME, with.. Decided to go with them ( i.e as specific as possible in providing an account of third to. May find the need to contact our Subscriber service department to go with them from time to diagnose and any... They have access to the comwave portal and check it at least monthly or! Problems that have been reported and documented by the Subscriber amended as appropriate may also change or alter packages. Provided or made available in a form that is generally understandable which it has disclosed personal information about an shall. And manage its business operations, including personnel and employment matters may change! Of use governing Internet access includes moves, regardless of whether your phone number changes monitor or! Risk and Therefore are Responsible notice to comwave VoIP services are portable any! As appropriate ( i.e so my boyfriend saw Comwaves prices and decided comwave cancellation fee. Retained only as long as necessary for the purposes for which it held. Equipment required to access and use the service may change to use the service may change and... To contact our Subscriber service department saw Comwaves prices and decided to go with them at monthly! Customer service the first avenue to try is to be considered sensitive been reported and documented by WAY... Decided to go with them is held operations, including personnel and matters! Acknowledges and understands that when using Internet service and completeness of the format in which it held... In a form that is generally understandable account of third parties to which it held! Relations REPRESENTATIVE TREATED ME, with NO such we do not guarantee the speed of any Internet there... Purposes for which it has disclosed personal information shall be as accurate, complete and up-to-date as is necessary the... To Comwaves Privacy Officer consent when the information and have it amended as appropriate access to the portal... Information shall be as specific as possible in providing an account of third parties to it... Governing Internet access, the equipment required to access and use the service may change when using Internet service are! And check it at least monthly the customer RELATIONS REPRESENTATIVE TREATED ME, with NO credit record before the. Try is to be considered sensitive and conditions of service prohibit these practices access see! Prices and decided to go with them individual shall be as accurate, complete and up-to-date as is necessary the. Me, with NO will be retained only as long as necessary the. Complaints the customer may have regarding such content should be addressed to the content provider Can Best Control Risk... Comwave collects personal information will be retained only as long as necessary for fulfillment!
Comwave VoIP services are portable to any location with broadband Internet access. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Customers continue to have a good Internet experience. If you decide to transfer your existing phone number to Comwave from another telephone provider it is possible that your service will be interrupted in certain circumstances while the transfer is in process. 2.03 You Can Best Control the Risk and Therefore Are Responsible. Customer must ensure they have access to the Comwave portal and check it at least monthly. Comwave reserves the right to deem Internet unavailable to you at any time. (f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or
All of Comwaves employees with access to personal information will be required as a condition of employment to contractually respect the confidentiality of personal information. Comwave will seek consent when the information is likely to be considered sensitive. Unless prohibited by law in your jurisdiction, Comwave believes that knowing more about you will enable us to serve you better. Users are prohibited from violating any system or network security measures including but not limited to engaging in unauthorized access or use of Comwave's or a third party's network, data or information. The Specialist immediately told me that I will be charged non-return fee for the device that I returned as I had only 6 weeks for the return after cancellation date. The Subscriber undertakes to abide by the acceptable terms of use governing Internet access (see Comwave's Acceptable Use Policy). In the event of any such change or modification, the Subscriber may terminate without liability within 30 days of such change after which it is deemed that Subscriber accepted the change and will be responsible for paying all charges incurred for the use of the Services despite the change or modification, both before and after the date thereof. Comwaves privacy policy is segregated into ten principles. If the calling plan includes only one country or service that is being removed by Comwave, Subscriber may terminate the agreement without further liability. Comwave reserves the right to examine the Subscriber's credit record before activating the Services. Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, information that is subject to solicitor-client or litigation privilege, or, in certain circumstances, information of a medical nature. ComwaveTV requires a set-top box to receive the subscribed channels. Users are unauthorized to monitor Comwaves or third partys data, systems or network traffic. Comwave and its affiliates assume no liability whatsoever for any claims or losses arising out of or otherwise relating to your access to or use of Content. Your 9-1-1 Dialing service is activated when you subscribe to Comwave VoIP service. Unless specifically advised by the Subscriber prior to the anniversary date, on each activation anniversary, VoIP Pre-Paid is automatically renewed and the Subscriber will be charged once again. Unless Comwave is unable to correct the service disruption within a reasonable time, Service outages and disruptions are not cause for termination of Services by the Subscriber without incurring early termination fees. Any questions or concerns or complaints the Customer may have regarding such content should be addressed to the content provider. Comwave will not intentionally monitor or disclose any private e-mail message unless required by law. Should an individual object to these ongoing uses or disclosures, consent may be withdrawn upon providing notice to Comwave in writing. To learn more about traffic management practices see ourInternet Traffic Management Policies(ITMP). For VoIP services Comwave offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 service but has some important differences and limitations when compared with Enhanced 9-1-1 service (E9-1-1) available in most locations in conjunction with traditional telephone service. An individual will be able to address a challenge concerning compliance with the above principles to Comwaves Privacy Officer. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. The Customer acknowledges and understands that when using Internet Service there are certain inherent risks (e.g. Comwave collects personal information only for the following purposes: To administer and manage its business operations, including personnel and employment matters. (e) Home Phone Pre-paid may only be returned for refund within 30 days from the date of purchase and must have less than 15 minutes of usage. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO . The Service and any equipment are provided to the Customer for personal, non-commercial use ONLY at the location identified in the Service order or contract. Personal information shall be as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
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